ONE HUNDRED THOUSAND WELCOMES |
DURATION: |
One day |
TARGET AUDIENCE: |
Anybody involved with the Scottish Tourism Industry |
100 thousand welcomes is the name of the new national portfolio of training courses focusing on the Customer Experience. This builds on the success of Welcome Host and Scotland Best Service.
CONTENT:
- The Customer Journey – Moment of Truth; see your business as the customer sees it
- The Service Profit Chain; why and how to make you people your best asset/investment
- WOW! Satisfied Customers are not loyal customers – we have to create ‘raving fans’.
- Action; the programmes are of no value if minds aren’t changed and actions aren’t taken as a result – to make a positive difference for you and your business.
PRE-COURSE ACTIVITY:
None
|
DATE & VENUE: |
23rd April 2007 – Fort William |
TIME: |
9.30-4.30pm |
COST: |
£80 |
e-Mail bookings@lbds.co.uk Telephone: 01397 874874 |
