CUSTOMER SERVICE |
DURATION: |
Half day |
TARGET AUDIENCE: |
Owners/managers who are responsible for delivering customer service through others. Best for those responsible for 3 + staff |
OBJECTIVES:
Provide an action plan for implementing a customer service strategy.
CONTENT:
- Eight point action plan
- Improve customer service standards
- Delivering consistent levels of service
- Policies & procedures
- Improving professional service
PRE-COURSE ACTIVITY:
None
|
DATE & VENUE: |
22nd February 2007
Fort William
|
TIME: |
09.00 – 12.30pm and 13.30 – 17.00pm |
COST: |
 £50 + VAT per day
|
e-Mail bookings@lbds.co.uk Telephone: 01397 874874 |
