Be skilled with booze service. Gain the confidence and knowledge of the professionals. An in-depth course for servers of alcohol, including bar staff, supervisors and managers. It will cover licensing law, alcohol and people skills. All participants will receive a Servewise handbook.
OBJECTIVES:
By the end of the course, participants will have:
- An overview of the legal responsibilities in the serving process
- The knowledge to ensure fewer offences are committed, which in turn protects the license
- A better understanding of the effects of alcohol including its short term and long term physical effects and the social consequences
CONTENT:
- Types of Licence
- Permitted hours
- Children’s certificates
- Refusal of service
- Weights and measures
- Trade descriptions
- Food safety
- Good service practices
- Setting standards and teamwork
- Problem prevention, understanding frustration and monitoring techniques
- Calming and control
- Understanding aggression
- Calming techniques and body language
- Refusal of service and strategies for safe departure of customers
PRE-COURSE ACTIVITY:
None
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