MANAGING CHANGE, MAINTAINING QUALITY

DURATION:

Two stand alone days

TARGET AUDIENCE:

This interactive workshop is intended to help develop the management skills and knowledge of  Managers in Small Businesses

OBJECTIVES:

To enable managers to change constructively
To consider the managers role in strategic quality management

CONTENT:

Day One

• Applying the change process
• Identifying the impact of change on the situation and people
• Managing people through change
• Diagnosis and implementation of change
• Apply models of change in different situations

Day Two

• Definition of strategic quality management
• Applying continuous improvement methodologies
• Overview of quality systems and their application
• Awards and models which recognise quality
• The role of the manager in improving quality

PRE-COURSE ACTIVITY:

None

DATE & VENUE:

26^th February 2007 and 29^th March 2007 Fort William
Video link to Mallaig, Kinlochleven, Sunart, Kilchoan

TIME:

9.30am – 4.30pm

COST:

£100 + VAT per day

e-Mail bookings@lbds.co.uk        Telephone: 01397 874874