OPERATIONAL MANAGEMENT

DURATION:

One Day

TARGET AUDIENCE:

This interactive workshop is intended to help develop the management skills and knowledge of  Managers in Small Businesses

OBJECTIVES:

Gain an awareness of the processes that organisations apply to deliver their goods and services
To highlight the managers role in the marketing process

CONTENT:

• Operating systems
• Inputs and outputs and adding value
• Conversion processes
• Seeing each other as internal customers in the operational process
• Internal customer contracts
• Clarify what we mean by marketing
• Identifying customer requirements
• Satisfying customer requirements
• Managing the organisations image

PRE-COURSE ACTIVITY:

None

DATE & VENUE:

1^st November 2007
Fort William

TIME:

9.30am – 4.30pm

COST:

£100 + VAT

e-Mail bookings@lbds.co.uk        Telephone: 01397 874874